by Isabella Jiao | Dec 20, 2021 | Concessions Management, Fan Experience
To venue operators and foodservice managers, providing a great guest experience is top of mind. Higher guest satisfaction often leads to loyalty, which in turn drives business results in the form of increased ticket sales, F&B purchase and merchandise sales. Among...
by Isabella Jiao | Nov 21, 2021 | Concessions Management, Fan Experience, Insights & Trends
When was the last time you used cash for a transaction? Pew Research shows that in a typical week, one in three Americans absolutely do not use cash at all. Another research by Square, a POS and payment processing company, shows that cash purchases went down from 37%...
by Isabella Jiao | Nov 14, 2021 | Concessions Management, Insights & Trends
The way we think about POS systems has drastically changed over the past decade. What used to simply look like a static cash register at the checkout counter now takes up a variety of shapes and forms, from a handheld card swiper to an online website or mobile app on...
by Isabella Jiao | Oct 10, 2021 | Concessions Management
Most people appreciate the services provided by the concession stand operators on the beaches, around concert halls, parks, zoos, stadiums, and many other recreational venues. While classic concession foods like burgers, hot dogs and fries are traditional crowd...
by Isabella Jiao | Oct 1, 2021 | Concessions Management, Insights & Trends
There are many reasons for the rise of kiosk and mobile ordering at foodservice outlets: lower labor cost, faster speed of service, ease of cashless transactions, freedom for customers to order at their own pace…Ordering technology has progressed tremendously...
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