Carson Goodale: (19:37)
In terms of being authentic and genuine and transparent, I think adds a layer. It increases it even more. I think being truthful. I think one of the campaigns that GrubHub came out with during this time was that they’re going to be commission-free, but then you go into the fine print and you learn that it’s just the first commissions. It’s kind of bad like it’s a choice. The other night when I’m listening to Congress grill these technology leaders one of the questions was seeking their personal opinions, but it’s interesting to see how their personal opinions influenced the values of the entire organization. It was, do you swear, do you promise that you won’t, something around like, their hiring practices. So, what they would consider as slave labor practices in their factories like in foreign countries and stuff like that.
Do you promise not to, cause they have the option to do it, but they all kind of said they would never do that. And I think as organizations grow I just find it interesting that kind of question was asked to be honest with you. Because I think it kind of goes in back to what I think is gonna happen or what should be happening is more collaboration between partly private entities and our government system. Because the value that these four tech leaders could bring is tremendous. So, if technology solves for convenience and on-demand and solves everything that you want technology to do. Streamline your operations, make shit more efficient, provide better customer experiences. Technology is gonna do that, so at what point then, so what? What’s next? What’s to come? I think building your brand around something that’s gonna resonate with your consumers is only gonna make it a stick here product in the long run and probably create more happiness too.
Rob Cressy: (22:08)
Yeah. For me, I can boil that all down to one-word intention. I believe the biggest challenge that is going to present itself is businesses being intentional about every aspect of their business, which sort of goes to what you’re saying because they’re talking about hiring practices. Well, that’s just intentional on one side of things. Just like we’re intentional about the messaging we have on social and with our webinars and with the way that we lead companies and there’s no longer a, Oh wow. We didn’t know this was going on at our company or, Oh, this is the way that things have always been you. If you’re doing something you now are becoming accountable for everything. So, now for a business you really have to take a step back and say, alright, we need to be intentional about every single thing that we do is quite frankly the best of the best, we are all intentional about everything that we do because everything is always within our control. We can make excuses for things, but guess what? Those are just excuses. The ones who really make things happen have a reason why they do everything that they do. And guess what? When you’re intentional about all of this stuff, you’re now in control. And I think what we’re seeing right now is actually a lack of control in a lot of different areas for businesses. So, the challenge is actually the opportunity, just like the book, The Obstacle is the Way, by Ryan Holiday, one of my favorite books ever that you got an obstacle in front of you, cool, let’s be intentional about said obstacle. And now that becomes the way to make things better.
Carson Goodale: (23:42)
Definitely, definitely. I think personally I’ve had enough personal challenges during COVID. COVID is just another one of those challenges. But my uncle passed away a couple weeks ago. And one of the lessons that has stuck with me moving forward is like everyone and everything, whether your company or personal is going to face ongoing challenges. So, I think with COVID everybody can resonate with that. Everyone’s going to be down, everyone’s going to be feeling depressed, cooped up inside. People are losing jobs. People’s budgets are getting cut. There are all these challenges in this world. But I think the people are the folks that continued to persevere. It’s a story of perseverance and just continuing to identify those obstacles and just not giving up. Just keep overcoming and just keep going. And if you can ask yourself how, if you can answer the how, how you will do it. You will be fine.
And just staying, and keeping it simple. Staying focused and keep it simple.
Rob Cressy: (24:56)
Well, I will keep it simple and help you understand how I stay focused and positive during all of this. And the way that I do this, and this is an action item that every single person listening right now can do is every morning I prime my mind. I write down or read a series of affirmations gratitude in things that help me or remind myself of who I am and the person I am going to be in the future. And you know what one of the things is that I write down, which I actually have right here? Chose to see opportunities. And why is that relevant? Because what you just said is, listen, we live in a world where a lot of things can go bad. You can dwell on the bad, or you can choose to see the opportunities or you lose your job. Well, you know what that does, that gives you an opportunity to find your dream job. And there’s always another side of things. And if you dwell on the negative, that’s never going to get you to where you want to go. So, my mindset is always let’s focus on the thing that I can do at this moment to get me to where I want to go. And what helps me do that is by setting my intentions every morning.
Once again, crazy how this goes full circle, by writing down a series of things. I am worthy. I am flexible and fluid. I’m the happiest person in the world every single day. So, every time someone has listened to this podcast, you can know, I’ve read, I am the happiest person in the world. I’ve done that for years. So, how does that work? You keep doing that over and over and over again to overcome the negativity and the challenges and the obstacles that are facing you as an individual, or you as a business owner because that’s what is required in order for you to succeed. Is it easy? No, but you can be consistent about it. It costs no money, but once again, all it takes is a little intention out of you to say, all right, what do I need to do to get me to boot up to be that person who’s going to make sure that I make things happen.
Carson Goodale: (26:59)
Yeah. And realizing that you’re responsible for that. Cause no one gonna say and feel sorry for you if you wake up every morning and say you’re going to do these things and you’re going to go out and do it. But you are your biggest obstacle.
I think that’s the thing to remember. COVID is an obstacle, but a bigger obstacle is yourself getting up in the morning and telling yourself that you can do it. I think getting over that part is the biggest challenge.
Rob Cressy: (27:41)
I can tell you there’s certain times in my life that have been game-changing moments and the moment in which I became self-aware and realized that I was accountable for everything going on in my life, in all areas of my life is the biggest game-changer. It is a gift that I wish that I could give to everybody else. Because so often when doing podcasts or interviews, someone will say, Rob, who’s your biggest competition? I’m like, well, no one cause it’s myself because I have to execute. I have to overcome because no one’s ever going to do this stuff for you. I really wish people could understand this. I could give them that gift. When you realize that you are in complete control of every single thing going on in your life and your world, all of a sudden it goes from black and white to color, where you’re like, wow, I can now do whatever I want. Doesn’t mean it’s going to be puppy dogs and rainbows, but you have an element of control when right now a lot of people are feeling an element of no control.
Carson Goodale: (28:42)
I think so.
Rob Cressy: (28:44)
So Carson, I’m really excited about the future of FanFood. About the future of this podcast. Where everything is going to go because I know you are a tremendous leader. I know you have an amazing team behind you. I know that everybody is smart and passionate. You guys are forward-thinking and the best is yet to come. And here’s how I want to leave this with an ask for the audience. Do you have something that you would like to ask of the audience?
Carson Goodale: (29:11)
Rob Cressy: (29:12)
Carson Goodale: (29:14)
Put me on the spot, a new one.
Rob Cressy: (29:16)
Well, it is because is your opportunity to say, Hey, if you’re looking for this, or who would you like to connect with? How can we help you?
Carson Goodale: (29:27)
I mean, I think the biggest impact that we can create right now is if there is someone that’s listening to this and they’re exploring an online or mobile ordering solution, that’s commission-free where you can just get paid for every digital order and not get charged commissions for that. Hit us up. Go check out our website.
The purpose of this podcast isn’t for me to like to sell our products and services, rather just to be helpful, right? To create an impact. So, how do we help them create business owners and operators an overall better customer experience through digital? How are we doing that? So, that’s my goal, to accomplish that.
Rob Cressy: (30:26)
You know what I would like to say is, if anything we said today resonated with you, shoot an email, make a phone call, make a tweet, and get in contact with someone at FanFood. Just say what’s up because you never know what one conversation can lead to. You might not be ready yet, but you might say, you know what? I don’t understand everything, but I’m willing to at least reach out and find a little bit more because I have always found in my life without fail the times in which I have taken action have led to something good. Because remember, if you don’t ask, the answer is always no, if you do nothing, nothing will happen. But if you reach out to FanFood and just say, Hey, just wanted to say what’s up. You just might be pleasantly surprised at what could happen.
Carson Goodale: (31:15)
Absolutely. You might be getting a DM from me.
Rob Cressy: (31:19)
I love it. Carson, where can everybody connect with you?
Carson Goodale: (31:23)
As always, LinkedIn or my personal email is firstname.lastname@example.org. You can shoot me a personal note and I’ll read it and try the best I can to respond. So, appreciate all the feedback and comments and considerations.
Rob Cressy: (31:39)
And as always, I would love to hear from you about this episode. Did it cause you to think or take action? I’m curious to hear what opportunities are you seeing in the market right now? You can hit up FanFood on Twitter @FanFoodondemand. On Instagram @FanFoodapp or on LinkedIn. And as always, you can hit me up on all social media platforms @RobCressy.